Patient Education and Technology

Article provided by Heather Boyle-Townsend, Vice President of Patient Engagement at MDM Healthcare

Linkedin Post  |  February 13th, 2018


I remember 25 years ago, listening to a speaker discuss the “new and exciting” world of technology to educate patients. I was a skeptic, thinking the approach was impersonal. Honestly, I thought it would ruin the patient experience.

However, this former doubter can tell you firsthand how well executed technology-driven patient education is an effective and efficient way to deliver consistent and accurate patient education.

It is important to note that success rates (completion rates and satisfaction) are higher when all three users are involved – patients, loved ones, and nurses/educators. I have found that multiple ways to access the education also increases success – in-room patient televisions as well as the patient’s personal smartphone or tablet. This allows them to interact with the education and information at the best time for them throughout the continuum of care.

That said, what I feel adamant about is integrating technology seamlessly into a nurse’s day. I am now witnessing nurses being required to assign education to only a tablet, deliver that cleaned tablet to the patient, show them how to sign on and access the education, then remember to retrieve the tablet, clean it, charge it and start all over…I think by doing it “this way”, we are setting patient education up to fail. I’m exhausted just thinking about doing all of that! Giving nurses many more things to do is not the direction we should be taking with technology.

Yes, to using technology to educate and engage patients and their loved ones, and no to asking the nurses to have to manage so many steps to make it happen.

What are your experiences with this technology and how do you see it growing moving forward? Do you have an example of how patient education succeeded and was easy to use for staff?

Patient Experience

The Patient Experience

In the competitive industry of healthcare, it’s important to stand out among your peers. With MDM Healthcare, we have a comprehensive solution and are a full solutions provider that is guaranteed to improve patient engagement in your healthcare facility! A critical component of any quality healthcare system includes the ability to provide an unsurpassed patient experience. Patient experience includes a variety of factors centered on delivering high-value interactions with patients, such as easy access to information, flexible communication with healthcare providers, and ongoing patient education when and where it is best for patients and all without adding steps in your nurses day.

The Journey Advantage

Journey offers solutions for patient education via television, Smart devices, email and patient portals all within the same care team workflow. Journey media and content can be viewed in the hospital, clinic or home. Using smart Cloud technology to offer easy access throughout the continuum of care as well as the benefit of decreasing the cost and footprint of hardware in your hospital, it is a win-win.

Patient Content

The Journey patient education library includes over 3000 videos and is available to all clients via our MDM Cloud-Based media system. Having one library provides health systems with a consistent patient education message that improves health literacy. Using Cloud technology to deliver patient education and patient engagement tools, gives hospitals the flexibility to prescribe and deliver education to the patient’s hospital bed as well as extend that delivery of education to associated clinics and pre/post-discharge to the personal devices.

MDM Commercial

MDM Commercial is a full solutions provider. One team delivers proven solutions for your in-room televisions, infrastructure, and all patient experience touch points. We constantly work to provide the best technology and the highest-grade software. If you would like to know more about our company or our products and services, please give us a call today at 800-359-6741.

October is Health Literacy Month!

doctor showing patient spine bones

October is Health Literacy Month! Improving communication within each health care organization by opening up communication with patients and families is the beginning step to achieving better health outcomes, decreasing readmission’s, improving patient satisfaction, enhancing brand and truly helping doctors and nurses to have improved relationships with their patients.

Looking to reach every patient with the right information at the right time, in the best format for that patient, at the correct learning level is not an easy thing to do, but using technology can work to improve health literacy significantly! It is a way to consistently and effectively allow there to be an extension of each care provider as long as the education provided is the right patient education.

Content is king! Using video based education video that is less than 5 minutes in length, uses first person voice, is engaging, accurate, uses the teach back method, is culturally relevant, is very specific to the current diagnosis, condition, procedure/treatment and pre/post operative care, and is able to be delivered to patients while in the hospital, clinic, physicians office and to the patients home are all keys to reaching patients throughout the continuum of care. Technology allows for this happen, it allows for the patient to repeat the education as often as necessary and to share their education with their family, care givers and loved ones.

This is a tall order to fill, but MDM Commercial has the solution and together, can enhance patients and families health literacy.

Community Engagement Can Help Boost Your Hospital’s Bottom Line and Much More, Study Shows

Benefits of Community Engagement
Community engagement can significantly boost your hospital’s revenues, patient satisfaction scores and much more.

Want to boost your hospital or healthcare facility’s quality of care, satisfaction scores and revenue? Pick up the phone and get connected with your community, say researchers with the American Hospital Association. Recent studies show that engaging community players can significantly boost not only your hospital’s image, but many of its operations as well.

A recent study shows that community support and engagement can lends big help in multiple ways, including raising funds for new programs, services and expansion projects, and gaining support for tax measures and hospital-wide changes. But the benefits go beyond fundraising and friend-raising.

Study results showed fewer medication errors, patient satisfaction scores and fewer rehospitalizations, particularly among Medicare patients, in hospitals that deeply engaged community members. And each of those benefits helps to reduce costs and improve a hospital’s image. A better image of course leads to more patients choosing your hospital for treatment of their health issues.

Among the ways that many hospitals engage community members is creating focus groups to help make decisions on issues including staffing, development of new services and outreach projects, and steering committees to implement and direct such initiatives.

How does your hospital connect with and engage community members for the benefit of your patients? Post your thoughts on the MDM Healthcare Facebook Fan Page.

Hospital TV Systems Help Reduce Stress, Boost Efficiency

Happy employees make for a better, more efficient and profitable workplace.

Virtually any job has some amount of stress. But hospital workers are at a particularly high risk for job-related stress and tension simply because of their environment. Luckily, there are ways to help healthcare employees manage.

Many hospital workers must face patients battling life-threatening injuries and illnesses every day. That alone can wear on anyone. Add tight schedules, understaffing, paperwork, intricate or malfunctioning equipment, staff politics, demanding patients, and patient deaths – all part of the daily hospital experience – and you’ve got a very high-stress situation. Across the board, American employees miss upwards of 100 million workdays due to stress, and up to 75 percent of disease can be attributed to stress. These statistics can be higher among hospital workers than others. And all those missed days can put a dent in your healthcare facility’s profitability.

MDM Healthcare offers several products and systems designed to help alleviate much of the stress hospital employees including physicians, nurses, orderlies and administrative workers deal with on a daily basis. Our digital television systems installed in patient rooms and guest lobbies deliver entertainment options including DirecTV. Add our fully customizable patient education systems, and turn that in-room television set into a learning center with information and programming tailored to a specific patient. These targeted, interactive programs answer dozens of questions that patients have about their conditions and treatments that otherwise would take your employee’s time.

MDM Healthcare’s digital signage systems also help answer questions often asked of employees by patients’ visitors, including those concerning onsite and local amenities like hotels, restaurants and gift shops.

Answering questions and keeping patients and visitors happily occupied allows your staff to focus on their more pressing duties, improving efficiency and morale. Call MDM Healthcare at 800-670-0929 and speak with a specialist about your customized systems today.

Holiday Content Ideas for Hospital Digital Signage & TV Systems

Holidays can be tough when they’re spent in the hospital. Digital signage and TV systems content can help ease stress and lift spirits.

Holidays are meant to be a joyous time. But when they’re spent in a hospital bed, it can be a stressful time of year for both the patient and those who love him or her. To help ease that stress and lift spirits a bit, MDM Healthcare offers a few ideas for content for your hospital digital signage and TV systems during the Christmas, Hanukkah and New Year holidays:

  • Holiday / winter health tips
  • Slideshows of local holiday decorations
  • Fun info bits on holiday tradition origins and history
  • Info on holiday specials at hospital cafes and gift stores
  • Inspirational messages
  • Holiday films

Got more holiday content ideas? Share them on our Facebook fan page.

And from all of us here at MDM Healthcare – Have a safe and happy holiday!

What’s Included With our Hospital Television Systems?

High quality hospital TV systems with tailored programming options can help make a patient’s stay more comfortable for him or her, more profitable for you.

High-quality hospital television systems are proven to boost patient satisfaction, which can be a significant factor in better outcomes for patients and improved business for your hospital or healthcare facility. But what patients see on those flat-screen TVs is crucial to the success of your TV systems.

MDM Healthcare offers multiple programming packages that include:

  • Prescribed In-Room Patient Education: Our on-demand, integrated patient education feature allows doctors to prescribe in-room educational content tailored to a particular patient’s needs. Customized content mixes are chosen from your TV distribution system’s Patient Education Library. Plus, interactive controls allow patients to answer questions, with responses automatically added to the patient record system.
  • Digital Healthcare Channels: Upon turning on his in-room TV, your patient will see a Welcome Channel, which delivers a video greeting tailored to your hospital or healthcare facility’s branding. Patients and their guests can get information about meetings, group sessions and other hospital activities.
  • Entertainment: Let’s face it; being in the hospital is no fun. A little entertainment can help create a more homelike feel, reduce stress, make a patient’s stay more comfortable, and maybe even contribute to a better medical outcome. Entertainment options via our hospital TV systems include a variety of satellite or cable TV programming, digital movies, interactive games, server-based games, off-air programming, local television channels, XM Music and broadband Internet service.
  • In-Bed Patient Services: Right from their beds, patients can request services and communicate with healthcare providers via MDM’s interactive TV systems. Offering many more capabilities than the traditional nurse’s call button, our systems allow patients to select meals, read about their caregivers or complete patient surveys.

To make your hospital, clinic or other healthcare facility more comfortable for patients, pleasant for your employees and profitable for you, contact MDM Healthcare today. Our specialists can help create a tailored hospital TV system that’s perfect for your facility, workers and patients.

Informed Patients Mean Lower Costs – Interactive Patient Education Systems Can Help

Studies show that Medicare patients often fail to fully communicate with their doctors about their medications and conditions, leading to hospital readmissions and rising costs. MDM Healthcare’s customized patient education systems can help.

Want to cut costs for your healthcare facility? The key is in better informed patients and improved management of medications, according to a recently released study by Harvard University. And the top solution is interactive patient education systems.

The study showed that giving patients more information about their medical conditions and helping them better manage their medications can help reduce the number of repeat visits by Medicare patients by nearly 20 percent. Researchers found that many patients fail to give their physicians a full listing of medications they’re taking. As a result, these patients often return to doctors because prescribed medications reacted badly with those prescribed by other healthcare providers. Research also revealed that patients often don’t fully understand their illnesses or the care that they’re receiving or should be receiving.

The lack of adequate communication and understanding leads to multiple repeat visits. In fact, previous research showed that one in five Medicare patients returns to the hospital within 30 days of a previous admission. These patients cost Medicare upwards of $17 billion a year. And a new healthcare law taking effect this month forces hospitals to repay Medicare for the cost of readmissions for heart failure, heart attacks, pneumonia and more within 30 days of a previous stay.

So how do you help your hospital or healthcare facility avoid Medicare readmission costs? MDM Healthcare specializes in interactive patient education and television systems that can be installed in your waiting rooms and patient rooms. Systems are designed to help distribute information facility-wide or to select audiences and can be tailored to personalize healthcare interactions with specific patients. And multiple studies have shown that patients who are better informed about their conditions and healthcare options are more proactive about their treatment, communicate more thoroughly with their doctors and enjoy better outcomes than those who remain uninformed.

There’s no doubt about it – Healthcare costs are on the rise. Let MDM Healthcare help you keep your facility’s costs down with a customized patient interactive system. Call toll-free 800-359-6741 today.

Healthcare Facility TV Systems Boost Patient Satisfaction, Study Shows

Patients with access to hospital television and interactive patient education systems like those provided by MDM Healthcare report higher satisfaction levels.

Patient satisfaction is a prime goal for healthcare facilities. Not only does a patient’s outlook often contribute to better heath out comes, but word-of-mouth advertising is still king when it comes to driving business. That’s why medical and healthcare providers increasingly are installing interactive television and patient education systems in hospitals, clinics and other related facilities.

Studies show that patients who stayed in hospitals with TV and patient education systems reported higher overall satisfaction with their healthcare experience than were patients who stayed in hospitals without such systems. In fact, savvy patients have come to expect easy access to educational and entertainment features such as television programming, medical and hospital information and meal menus. After their stay, these patients are shown to be more likely to seek out and receive patient education on post-hospitalization care, which helps better maintain healthcare results.

In-room TV and patient education systems benefit healthcare facilities, too. Studies show that patients with access to these systems are less likely to trouble nurses with non-clinical requests. And they’re more apt to recommend hospitals and other facilities with interactive systems to others needing healthcare.

To help boost patient satisfaction with your hospital or other medical facility, contact MDM Healthcare. Call us toll-free at 800-359-6741 or complete our convenient online email form.