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Being a Servant Leader and What That Means In The Healthcare Industry
Servant leadership puts people first. As a servant leader, then, it’s important to value relationships and work to build bi-directional trust. It’s crucial to work on relationships by actively listening with empathy and awareness, and caring about what’s happening in other people’s lives. In episode #7 of PX Space, Linda…
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Rise of Technology in Patient Care Post Pandemic
Healthcare has been on the verge of transformation for years—and then, through necessity, the pandemic broke through barriers and resistance to change at a pace nobody could have imagined. This, says Linda Robinson, the vice president of clinical excellence at Journey PX, happened because healthcare professionals needed to make fast,…
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Making It a Better Day for Nurses
Nurses have always needed to possess a strong sense of resilience: to persevere even when times are tough. As Linda F. Robinson, MSN, BSN, RN—and the vice president of clinical excellence for MDM Healthcare— puts it, hospital nurses will go down with the ship to help patients in the most…
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How Patient Engagement Drives Quality and Safety
VP of Clinical Excellence at MDM Healthcare, Linda Robinson, tells patients that healthcare isn’t something that happens to them. It’s something that’s happening with them—and this patient engagement drives hospital quality and safety initiatives. In the past, engagement with medical professionals wasn’t emphasized. A doctor would simply tell a patient…
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How to Know When It’s Time to Upgrade Your Hospital’s TVs
Hospital TVs play a significant role in a quality patient experience. To maximize the opportunities to satisfy yours and build their loyalty, it’s important to take advantage of the benefits of today’s modern healthcare TVs. If your healthcare facility is ready to upgrade or is in need of assistance with…
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Eight Advantages of Using Hotel Digital Signage & Wayfinding Solutions
The design of hotel digital wayfinding signs can mimic the results of cognitive studies that focus on how guests and other facility visitors intuitively move through buildings. The goal is to make the information-seeking process as simple as possible by laying out easy-to-follow digital wayfinding signs in ways that human…
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Nine Reasons to Invest in a Hotel Air Conditioning Upgrade For Your Facility
If you’re thinking about upgrading the air conditioner units in your hotels, motels, and resorts, here are nine reasons why it makes sense to do so. #1 Comfortable Guest Experience In the United States, guests have come to expect a comfortable room, and that includes the right temperature. People who…
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Choosing the Best Size Hotel AC Units For Your Property
When air conditioning was relatively new—during the 1930s and 1940s—having this technology in hotels was considered a luxury, a way to pamper upper class guests. In 1957, though—according to Lodging Magazine—a major hotel chain said that “complete air conditioning has become a virtual necessity in leading hotels, as well as…
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Six Reasons Why Your Healthcare Facility Should Focus On Patient Experience
The Agency for Healthcare Research and Quality makes an important distinction: that patient experience is not the same as patient satisfaction (although the concepts are related). Patient satisfaction focuses on a person’s expectations and to what degree they were met. So, two different people could receive the same care but,…
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Using Hotel Digital Wayfinding Signage to Enhance Guest Experience
Hotel digital signage allows you to share in-demand information to guests in streamlined ways, providing what they want to know when they need to know it. This can include text, images, video, and more with the signage being a combination of hardware (LED and LCD screens, for example) and software…
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Do Hospital TVs Really Matter to Patients?
Here’s the short answer: yes. Having quality hospital grade TVs also matters to healthcare organizations—and here’s how they benefit patients and hospitals alike. Hospital TVs: Patient Perspective When people are in the hospital, their emotions can range from boredom to worry, anxiety, and fear. When there isn’t something to distract…
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Help Hotel Guests Find These On-Property Locations With Digital Wayfinding Signs
Even though your facilities have attractive, comfortable rooms and in-demand amenities—ranging from fitness centers to pools and from restaurants to gift shops and more—guest satisfaction will dim if rooms and amenities are hard to find. Studies have shown how people have limits in how many turns they can recall in…
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