Patient Experience Solutions

Every year, the healthcare industry is faced with tighter restrictions and more demanding patients. It can be a challenge for any healthcare provider to effectively provide the experiences these patients are demanding. In an age where patient is seen more as “consumer,” it’s important to implement strategies and utilize tools designed to enhance the patient experience. Let’s face it, while quality care is still one of the most important factors in choosing a healthcare provider, it’s no longer the only factor. That’s why patient experience solutions are becoming so popular.

There are many different kinds of patient experience solutions on the market these days, and they all differ to some degree or other. However, they all have one common goal: to engage the patient. It’s been found that patient engagement is of paramount importance to patient satisfaction. Patients don’t want to be left in the dark, they don’t want to be full of questions, and they don’t want to feel like just another insurance claim report. Patients want to be involved and they need your help.

At MDM Commercial, we’re happy to provide our clients with an innovative patient experience solution: “Journey.” Available as an on-demand or network-based solution, Journey is something both your staff members and your patients will love. It’s easy to install, affordable, and accessible. Most importantly, it’s user-friendly and beneficial to your goal of patient retention. We truly believe that every medical office in the country will soon be utilizing one of these systems in the near future.

Most patient experience solutions, including Journey, have an integral educational component to them. They offer videos, articles, and other digital content meant to educate patients. Journey’s educational content comes from a variety of trusted suppliers and can even have your own licensed content loaded onto the system. Educational content can be prescribed by a care provider and is delivered electronically at a time of the care provider’s choosing. Most importantly, education can be extended by having relevant articles and messages sent to the patient at home.

Many patients want to feel like their doctors and caregivers are a part of their family. Patient experience solutions help to achieve this, providing patients with two-way communication channels to their caregivers. They can also inform patients of relevant events and news taking place in the hospital or medical facility. Finally, these solutions can extend to include the patient’s blood family, so that the patient feels like those that are most important to them are involved in their healthcare too.

If you’d like to learn more about Journey and how patient experience solutions can help, give us a call today. We’d love to speak with you!