Journey PX: Patient Experience Across the Continuum of Care

MDM Healthcare’s innovative Journey PX patient experience solution uses cloud technology configurations to deliver cross continuum patient education and engagement tools. Journey PX can be accessed in the hospital room, clinics, and even follows the patient home on their smart device, email, and patient portal.

Customization

Our solution offers yours the ability to customize the look and feel of your patient interfaces and adds a variety of features that engage, educate, and improve your patient outcomes throughout the entire continuum of care. MDM has an expert healthcare team made up of patient educators and designers that blend your brand in to the necessary patient engagement features. We create an interface that fits your brand and budget!

What Journey PX Does

  • Engages Patients and Families in their care
  • Provides pre- and post-operative education as well as disease, wellness, and safety education modules
  • Delivers the right education at the right time
  • Accessible for patients and families in hospitals, clinics, and homes
  • Delivers patient satisfaction and comprehension surveys
  • Interfaces with your existing clinical systems, ADT, and EMR

Journey PX Prep gives your patient the boost they need with vital medical education for their journey. Our A.I. assisted communication and scheduling platform directs patients to the right clinician at the right time!

Important Reminders

  • Important messages sent to a patient’s personal device
  • Send specific educational videos to their personal device

Scale Operations

  • Allow patients to self schedule
  • Direct patients to the right resource

Journey PX Navigate showcases informational, and engaging content on digital displays that assists patients and their loved ones find what they need when they enter the facility.

Stunning Visuals

  • Establish your brand
  • Create valuable first impressions
  • Improves your facility’s atmosphere

Show the Way

  • Display important facility information in a custom interface that makes it easy for patients and loved ones to navigate your facility and learn more about your organization

Journey PX My Stay helps your staff manage inpatient care easily, quickly, and effectively.

Digital Whiteboards

  • Seamless integration
  • Keeps patient and staff informed
  • Fully customizable
  • Syncs to EMR systems
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Entertainment

  • Movies on demand
  • Radio
  • Relaxation tools

Informational Content

  • Sends inpatient education videos
  • Prevents readmission rates

Key Communication

  • Real-time communication capabilities
  • Order meals

Journey PX Aftercare measures patient satisfaction at the provider level and enables healthcare organizations to identify and intervene with at-risk patients at scale.

Powerful Insights

  • Collect extensive and reliable data
  • Better evaluate staff performance
  • Deliver fully-automated surveys and improve patient satisfaction
  • Recover dissatisfied patients
  • Collect immediate and actionable

Save Time, Hit Your Metrics

  • Stop cold calling patients and spend more with patients in need
  • Increase your 48-hour follow up rate, HRA rate, and decrease readmissions

Continued Education 

  • Send patients post-care educational videos
  • Focus on lowering readmission rates