MDM Lodging’s Top 10 Essential Features for a Great Guest Room

Want to make sure your hotel guests return and refer? MDM Lodging details the top 10 essentials for a great guest room.

At MDM Lodging, our specialty is helping those in the hospitality industry create environments that will assure positive customer experiences, repeat visits and referrals. We’ve compiled a list of the top 10 must-have features for a great guest room.

  1. Air conditioning: Guests make an initial judgment about a hotel room even before they get past the doorstep and see the entire room. They know immediately how it the room feels with the first step inside. To make sure your rooms offer maximum comfort, MDM Lodging offers GE Zoneline air conditioners featuring user-friendly digital controls that allow guests to easily customize the feel of their rooms, and electronic temperature limiting to help you keep energy costs of unoccupied rooms down.
  2. Great bathroom: After assessing a room’s AC, the first thing guests typically do is check out the bathroom. Make sure they see a clean, well-lit bathroom with adequate water pressure and high-quality fixtures and toiletries.
  3. Comfortable beds & bedding: Once past the bathroom, guests will want to test out the beds Goldilocks-style. This is where they’ll spend the majority of their time while in their guestrooms, so don’t skimp. Invest in top-quality mattresses, sheets and pillows. Extra points for pull-out trundles or sleeper sofas that provide extra sleeping room for those traveling with children.
  4. Good lighting: Don’t stop at the overhead lights. Provide bedside and desk lamps plus nightlights that are easily reachable and located in predictable spots. There’s nothing like stumping your toe on a piece of furniture or wall in a dark, unfamiliar room to sour a visit.
  5. Desk: They aren’t just for business travelers anymore. Virtually everyone brings along a laptop computer on trips to easily stay connected with family, friends and business associates. A sturdy, roomy desk with a lamp and easily accessible electrical and Ethernet plugs is essential. Best bet – place outlets just above desk level on the walls, so guests won’t have to get on their hands and knees to plug in.
  6. Internet connection: Speaking of plugging in, today’s increasingly web-connected travelers expect hotel rooms to have fast, dependable Internet access. You can bet you’ll get an earful from guests who have trouble connecting.
  7. Luggage rack: Don’t force your guests to place their luggage on the bed. It takes up bed space, forces them to move luggage between the bed and floor, and saves your bed covers from getting snagged or dirtied.
  8. Cozy chair: Guests won’t want to spend all their room time in the bed. Provide a comfortable chair for relaxing, reading, watching TV or waiting for a traveling companion to finish preparing for an outing.
  9. Chest of drawers: This is particularly helpful for guests who will stay for more than several days. It allows them a convenient place to store items they’ll use frequently during their stay and creates an at-home feel.
  10. Hotel-grade televisions: Old fashioned CRT TV’s won’t cut it anymore. Modern travelers expect high-quality flat-screen, LCD or plasma television sets in even the most budget-minded hotels.

To make sure your guestrooms provide ultimate comfort and convenience, contact MDM Lodging. We specialize in providing essential hospitality equipment customized to your hotel or inn’s needs and at affordable prices. Call toll-free 800-359-6741.