PONTE VEDRA BEACH, Fla. (January 8, 2021) – MDM Healthcare President Andrew Thompson has announced the promotion of Chris Miller to vice president, patient experience solutions.
Since joining the company in October 2019 to oversee sales of Journey PX, MDM Healthcare’s patient experience software platform, Miller has played a key role in the day-to-day management of Journey PX’s client operations, as well as new client growth. In concert with the software development team, Miller has continued to push new product innovations based on emerging patient needs.
“Chris has been an important addition to the MDM Healthcare team,” Thompson said. “His ability to connect with clients and understand their needs is second-to-none. He is taking Journey PX to new heights, and I am excited to see how his efforts will shape the future of the healthcare division.”
“I want to thank Andrew Thompson and [MDM Commercial CEO] Steve Austin for their confidence in me,” Miller said. “I am honored to work at such a wonderful company with talented people and lead the growth of one of healthcare technology’s rising stars, Journey PX. Our platform by far offers the best user experience for both patients and care teams, not to mention the best value on the market. It truly is a game-changer, no matter how large or small the healthcare facility.”
Before joining MDM Healthcare, Miller developed a strong reputation as an expert with healthcare solutions for more than 10 years. Before focusing on patient engagement, he also gained experience in healthcare emergency and disaster preparedness solutions. Miller lives in Sarasota, Fla., with his wife and three children.
PONTE VEDRA BEACH, Fla. (January 5, 2021) – MDM Commercial CEO and owner Steve Austin has announced the promotion of Andrew Thompson to president of MDM Healthcare.
Since taking over the healthcare division as executive vice president in December 2019, Thompson has streamlined processes and positioned MDM Healthcare as a leader in innovative patient experience hardware and software solutions.
“Andrew has had a tremendous positive impact on the performance of our healthcare division,” Austin said. “His expert industry knowledge and reputation as a trusted technology advisor to customers will push the division and company to new heights.”
“I want to thank Steve Austin for this opportunity,” Thompson said. “MDM Healthcare is at the forefront of providing cutting-edge technology solutions to improve the patient experience. I look forward to working with our very talented team as we continue to achieve great things for our customers in 2021 and beyond.”
Prior to taking the reins of the healthcare division, Thompson served as a regional vice president of healthcare in the Mid-Atlantic territory for 13 years. He holds a bachelor of science in business administration from the State University of New York at Oswego and resides in Philadelphia with his wife and three children.
PONTE VEDRA BEACH, Fla. – Nov. 5, 2020 – MDM Healthcare, a division of MDM Commercial, announced on Thursday the official launch of its innovative new inpatient video chat platform, Journey PX Connect. It operates on the Pro:Centric Connect platform and hospital smart TVs from LG Electronics to deliver video chat capability for patients, staff and family members.
Journey PX Connect, a first-of-its-kind solution, allows hospital patients to securely connect with loved ones directly through their patient room smart TV with a mounted video camera and operate the function with a bedside pillow speaker. Patients’ friends and family only need to download a simple mobile app to receive video calls. They can also call the patient at any time, which will send a call notification to the patient. Once a patient checks out of the facility, any stored numbers or personal information is removed from the TV.
“Our solution addresses a lot of problems in a time where healthcare facilities are taking extra care to prevent the spread of dangerous contagions and where patient visitation is very limited,” said Andrew Thompson, MDM Healthcare executive vice president. “Patients want to see the faces and hear the voices of their loved ones for comfort. Journey PX Connect easily provides them with that peace of mind, while care teams can rest easy that contagions are not being spread through personal devices. This technology is rapidly becoming a must-have in the patient experience space, and we are proud to be the leader in providing a necessary solution that is ready to implement now.”
“LG is proud to work with MDM and their Journey PX Connect solution to bring this important tool to healthcare facilities across the nation. It provides patients with meaningful connections to stay in touch with friends and family in a user-friendly and highly visible way,” said Gianni Restaino, engineering vice president for LG Business Solutions USA.
This HIPAA-compliant breakthrough is simple to install on existing TVs and is scalable. It is a cost-effective solution that can use existing infrastructure and avoids the need to purchase tablets.
Click here or call 1 (800) 359-6741 to learn more and schedule a complimentary demo today.
About MDM Healthcare
MDM Healthcare, a division of MDM Commercial Enterprises, Inc., was founded in 1990 and is headquartered in Ponte Vedra Beach, Fla. With more than 3,500 healthcare clients, MDM Healthcare is a leader in healthcare technology solutions including healthcare-grade televisions, patient experience software, digital signage, ancillary products, HVAC, content management, systems integration and more. MDM Healthcare offers installation and fast shipping from its 100,000 square foot warehouse in the Dallas, Texas metro area in addition to best-in-class customer service.
The COVID-19 pandemic has rattled the healthcare industry and caused uncertainty among the public. Protecting those most vulnerable is the number one priority for healthcare workers and facilities. Industry leaders are looking to technology to reduce patient anxiety, allow easy communication between staff, and disperse accurate information.
Journey PX’s Digital Whiteboard solution is the perfect answer to all these concerns. Our digital whiteboard is a non-intrusive technology that utilizes existing infrastructure, making it affordable and less work for your facility’s IT department.
In an environment where COVID-19 patients are experiencing high anxiety due to extreme isolation, they need reassurance. The digital whiteboard can help alleviate that anxiety with the ability to include pictures and titles of the patient’s care team, as well as provide clarity in daily goals and schedule.
Our whiteboard syncs with EMR systems, making it easy to update patients’ records and quickly gives staff access to accurate information on demand. Since the whiteboard is digital, every aspect can be customized to fit the patient’s needs.
To learn more about our digital whiteboard solution, schedule a demo, or call us at 1-800-359-6741.
Want to learn more about digital whiteboard technology? Download our whitepaper here.
Each and every day, we serve as one trusted source to service the needs of the healthcare and hospitality communities. Now more than ever, we are here for you.
If you have an account with us with Net 30 payment terms, we will be offering Net 60, effective immediately. In addition, we have launched quick and easy financing options and accept all major credit cards.
Though you may be hearing of supply chain interruptions, we do have select LG hospitality and healthcare models, as well as PTACs and other ancillary products, available in our fully operational, centrally located warehouse ready to ship immediately.
We remain open for business and are stringently following precautionary measures in accordance with CDC and local health authority guidelines to keep our staff and customers safe.
Though these may be uncertain times, you can be sure our team is standing by to assist you immediately.
I remember 25 years ago, listening to a speaker discuss the “new and exciting” world of technology to educate patients. I was a skeptic, thinking the approach was impersonal. Honestly, I thought it would ruin the patient experience.
However, this former doubter can tell you firsthand how well executed technology-driven patient education is an effective and efficient way to deliver consistent and accurate patient education.
It is important to note that success rates (completion rates and satisfaction) are higher when all three users are involved – patients, loved ones, and nurses/educators. I have found that multiple ways to access the education also increases success – in-room patient televisions as well as the patient’s personal smartphone or tablet. This allows them to interact with the education and information at the best time for them throughout the continuum of care.
That said, what I feel adamant about is integrating technology seamlessly into a nurse’s day. I am now witnessing nurses being required to assign education to only a tablet, deliver that cleaned tablet to the patient, show them how to sign on and access the education, then remember to retrieve the tablet, clean it, charge it and start all over…I think by doing it “this way”, we are setting patient education up to fail. I’m exhausted just thinking about doing all of that! Giving nurses many more things to do is not the direction we should be taking with technology.
Yes, to using technology to educate and engage patients and their loved ones, and no to asking the nurses to have to manage so many steps to make it happen.
What are your experiences with this technology and how do you see it growing moving forward? Do you have an example of how patient education succeeded and was easy to use for staff?
In the competitive industry of healthcare, it’s important to stand out among your peers. With MDM Healthcare, we have a comprehensive solution and are a full solutions provider that is guaranteed to improve patient engagement in your healthcare facility! A critical component of any quality healthcare system includes the ability to provide an unsurpassed patient experience. Patient experience includes a variety of factors centered on delivering high-value interactions with patients, such as easy access to information, flexible communication with healthcare providers, and ongoing patient education when and where it is best for patients and all without adding steps in your nurses day.
The Journey Advantage
Journey offers solutions for patient education via television, Smart devices, email and patient portals all within the same care team workflow. Journey media and content can be viewed in the hospital, clinic or home. Using smart Cloud technology to offer easy access throughout the continuum of care as well as the benefit of decreasing the cost and footprint of hardware in your hospital, it is a win-win.
The Journey patient education library includes over 3000 videos and is available to all clients via our MDM Cloud-Based media system. Having one library provides health systems with a consistent patient education message that improves health literacy. Using Cloud technology to deliver patient education and patient engagement tools, gives hospitals the flexibility to prescribe and deliver education to the patient’s hospital bed as well as extend that delivery of education to associated clinics and pre/post-discharge to the personal devices.
MDM Commercial is a full solutions provider. One team delivers proven solutions for your in-room televisions, infrastructure, and all patient experience touch points. We constantly work to provide the best technology and the highest-grade software. If you would like to know more about our company or our products and services, please give us a call today at 800-359-6741.
MDM Commercial Receives Supplier Legacy Award from Premier Inc.
Ponte Vedra Beach, FL, Jul 11, 2017 – MDM Commercial Enterprises Inc. announced today that it has received the Supplier Legacy Award from Premier Inc., a leading healthcare improvement company.
MDM was recognized for its long-standing support of Premier members through exceptional local customer service and engagement, value creation through clinical excellence, and commitment to lower costs.
“We are extremely proud to be selected for the Supplier Legacy Award for our work in the healthcare industry. This honor spotlights how MDM customers feel about our hard work for the past 26 years.,” said Lee Whittaker, President of Healthcare at MDM Commercial Enterprises Inc. “Our team strives every day to provide products and services that make healthcare facilities feel like a home away from home.”
“MDM has been supporting Premier members for years, offering valuable products and services that help to lower supply chain costs and improve operating efficiencies,” said Durral R. Gilbert, president of supply chain services, Premier. “They’ve also supported alliance members during periods of increased need at a local level. We’re honored to recognize them as a Legacy Award recipient.”
Legacy Award winners have tenure of more than three years as a Premier contracted supplier.
About Premier Inc.
Premier Inc. is a leading healthcare improvement company, uniting an alliance of approximately 3,750 U.S. hospitals and more than 130,000 other provider organizations. With integrated data and analytics, collaboratives, supply chain solutions, and advisory and other services, Premier enables better care and outcomes at a lower cost. Please visit Premier’s news and investor sites on www.premierinc.com.
About MDM Commercial Enterprises, Inc.
MDM Commercial Enterprises, Inc. is the country’s largest dealer of LG commercial products, specializing in delivering cost-efficient electronic, appliance, and technology solutions to the healthcare and hospitality industries. MDM’s Healthcare Division is a complete solutions provider of patient-focused equipment and network services for hospitals and healthcare facilities of all sizes. For more than two decades, MDM has provided healthcare customers with industry-leading customer service, worry-free project management, and the latest products and technology available. In addition to a complete line of in-room equipment, MDM also provides patient-focused hospital TV and patient education and entertainment systems, audio/video content, RF distribution, and digital satellite systems. As one of the nation’s largest healthcare grade display distributors, MDM partners with the leaders in technology to provide advanced solutions, competitive prices, and unrivaled customer service.
JACKSONVILLE, Fla. (Nov. 30, 2016) – MDM Commercial Enterprises, Inc., and LG Electronics USA (LG) are making a difference for families supported by Ronald McDonald House Charities (RMHC) of Jacksonville, which serves as a “home away from home” for families while their children receive needed medical care.
LG and MDM Commercial provided and installed 52 super-slim direct-backlit LED TVs, valued at $45,000, to RMHC of Jacksonville. The commercial-grade 42-inch class LG TVs have been placed in guest suites at the newly renovated and expanded Ronald McDonald House. MDM Commercial also donated and installed a DirecTV Headend and Z-Band Distribution System, valued at $50,000.
“We at MDM Commercial are grateful for the opportunity to partner with LG Electronics USA in support of RMHC of Jacksonville,” said MDM Commercial Enterprises CEO and Owner Steve Austin. “Our organization values the RMHC mission of providing the comforts of home to families while they are caring for their children receiving life-saving medical treatments. We hope these outstanding products will bring them comfort in their time of need.”
Based in Ponte Vedra Beach, MDM Commercial Enterprises, Inc. has equipped lodging and healthcare facilities since 1990. MDM is one of the country’s largest dealers of LG commercial displays. The company has supported RMHC of Jacksonville through donations and volunteer efforts for nearly 20 years. MDM Commercial previously provided 30 televisions for use in the existing guest bedrooms at the Ronald McDonald House.
Michael Kosla, Vice President, Hospitality, LG Electronics USA, called the Ronald McDonald House of Jacksonville “a comforting, nurturing environment for families, which we at LG are proud to support with our trusted partner MDM Commercial. We hope that the little things, like these LG TVs, help make parents feel right at home, while focusing on what really matters, the health and well-being of their children.”
“MDM Commercial and LG Electronics USA have been incredibly generous in helping us further our mission to provide the comforts of home to families in need,” said Diane Boyle, Executive Director, RMHC of Jacksonville. “We are grateful to have the support of Mr. Steve Austin and LG as our community partners, and we appreciate that they share our dedication in providing comfort to our precious families.”
For more information, visit www.rmhcjacksonville.org.
About Ronald McDonald House Charities® of Jacksonville
Ronald McDonald House Charities (RMHC) of Jacksonville serves as a “home away from home,” providing lodging, meals, transportation and a community of compassionate care to families who need to be near a hospital for their child’s treatment. Supporting five local hospitals, RMHC of Jacksonville serves more than 1,100 families a year. In addition to its core program, the Ronald McDonald Family Room® at Wolfson Children’s Hospital provides a place of respite for more than 25,000 visitors a year. Ronald McDonald House Charities of Jacksonville continues to serve the growing number of children and families who need its programs as the world-class pediatric services offered in Northeast Florida expand. Ronald McDonald House Charities of Jacksonville has a 4-star rating from Charity Navigator, the largest independent charity evaluator in the United States. To learn more about RMHC of Jacksonville, visit www.rmhcjacksonville.org or call (904) 807-HOME.
Atlantic Beach, FL – (Nov 3, 2016) – MDM Commercial recently partnered with Beaches Habitat for Humanity to sponsor a home for a local family in Atlantic Beach, FLA. The family took ownership of the completed home in October and are grateful for this fresh start, as well as the additional support services they will receive as members of the OceanGate development.
Steve Austin, CEO and Owner of MDM Commercial, is thankful to be able to give back to the community by providing a home for a deserving family. “We at MDM Commercial appreciate our blessings and want to share our gratitude by giving back to those that are less fortunate. With that in mind, we gathered our MDM team and headed to Atlantic Beach to help the Beaches Habitat for Humanity build one of their new OceanGate homes,” said Austin. “We found the experience rewarding and are proud to partner with such an outstanding organization.”
Beaches Habitat dedicated this home, along with eleven others on Saturday, October 22, 2016. The occasion also marked the completion of Beaches Habitat’s 300th home since the affiliate began building in the Jacksonville Beaches more than 25 years ago. To read more about the New Home Construction program, please click here http://www.beacheshabitat.org/our-programs/build-programs/.
Beaches Habitat for Humanity is a nonprofit, ecumenical Christian housing ministry dedicated to eliminating substandard housing in Jacksonville’s Beaches. As an affiliate of Habitat for Humanity International, Beaches Habitat for Humanity works in partnership with local families and volunteers to build and rehabilitate simple, decent homes for qualified families in need. Recognizing the importance of education and its significant impact on one’s quality of life, Beaches Habitat also offers college scholarships, after-school tutoring and rewards for academic excellence for our partner families.
MDM Commercial Enterprises, Inc. has equipped lodging and healthcare facilities since 1990. As the country’s largest dealer of LG commercial products, MDM specializes in delivering cost-efficient electronic, appliance and technology solutions. MDM has the inventory to deliver lodging and hospitality products with consulting, installation and customer support all in one convenient package.
For more information on MDM Commercial, please visit us at www.mdmcommercial.com. Please direct any questions to Meredith Fordham Hughes, Director of Marketing, at firstname.lastname@example.org or by phone at (800) 359-6741 ext.116.
At MDM Commercial, we strive to be true partners as we provide the equipment and services you need to keep your healthcare or hospitality facility running smoothly. Founded in 1990, we have decades of experience developing solutions that suit your unique needs, no matter how large or small your facility may be. You can count on us for:
A large catalog of products at competitive prices
Prompt and efficient equipment installation and setup
Ongoing account management and system maintenance
Knowledgeable professionals offering unsurpassed customer service