Heather Townsend

Vice President of Patient Engagement

800-359-6741 ext.113

Region: National


Heather brings over 29 years of patient education and engagement experience to MDM Healthcare. She has devoted her career to improving patient and family health efficacy. For over 15 years, she worked directly with patients and families in the hospital setting as a patient educator, then transitioned to healthcare information technology. Over the last 15 years, Heather has brought both patient education and technology together helping to design and implement interactive solutions, build patient education libraries and train healthcare teams to use technology as a way to improve patient education and engagement efficiently and effectively.


My Territory

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My Focus

Patient Experience solutions

Patient Education content

Providing ease of use patient education and engagement solutions for nurses and educators that are intuitive and effective

Continuum of care solutions that educate and engage patients/families in the hospital, in clinics and also at home

Create health education curriculums for diagnosis based on diagnosis, stage of care and literacy level

My Favorites

Avid Horse and Dog Lover

Favorite People
My kids & Army Veteran Husband