PONTE VEDRA BEACH, Fla. (January 5, 2021) – MDM Commercial CEO and owner Steve Austin has announced the promotion of Andrew Thompson to president of MDM Healthcare.
Since taking over the healthcare division as executive vice president in December 2019, Thompson has streamlined processes and positioned MDM Healthcare as a leader in innovative patient experience hardware and software solutions.
“Andrew has had a tremendous positive impact on the performance of our healthcare division,” Austin said. “His expert industry knowledge and reputation as a trusted technology advisor to customers will push the division and company to new heights.”
“I want to thank Steve Austin for this opportunity,” Thompson said. “MDM Healthcare is at the forefront of providing cutting-edge technology solutions to improve the patient experience. I look forward to working with our very talented team as we continue to achieve great things for our customers in 2021 and beyond.”
Prior to taking the reins of the healthcare division, Thompson served as a regional vice president of healthcare in the Mid-Atlantic territory for 13 years. He holds a bachelor of science in business administration from the State University of New York at Oswego and resides in Philadelphia with his wife and three children.
Each and every day, we serve as one trusted source to service the needs of the healthcare and hospitality communities. Now more than ever, we are here for you.
If you have an account with us with Net 30 payment terms, we will be offering Net 60, effective immediately. In addition, we have launched quick and easy financing options and accept all major credit cards.
Though you may be hearing of supply chain interruptions, we do have select LG hospitality and healthcare models, as well as PTACs and other ancillary products, available in our fully operational, centrally located warehouse ready to ship immediately.
We remain open for business and are stringently following precautionary measures in accordance with CDC and local health authority guidelines to keep our staff and customers safe.
Though these may be uncertain times, you can be sure our team is standing by to assist you immediately.
I remember 25 years ago, listening to a speaker discuss the “new and exciting” world of technology to educate patients. I was a skeptic, thinking the approach was impersonal. Honestly, I thought it would ruin the patient experience.
However, this former doubter can tell you firsthand how well executed technology-driven patient education is an effective and efficient way to deliver consistent and accurate patient education.
It is important to note that success rates (completion rates and satisfaction) are higher when all three users are involved – patients, loved ones, and nurses/educators. I have found that multiple ways to access the education also increases success – in-room patient televisions as well as the patient’s personal smartphone or tablet. This allows them to interact with the education and information at the best time for them throughout the continuum of care.
That said, what I feel adamant about is integrating technology seamlessly into a nurse’s day. I am now witnessing nurses being required to assign education to only a tablet, deliver that cleaned tablet to the patient, show them how to sign on and access the education, then remember to retrieve the tablet, clean it, charge it and start all over…I think by doing it “this way”, we are setting patient education up to fail. I’m exhausted just thinking about doing all of that! Giving nurses many more things to do is not the direction we should be taking with technology.
Yes, to using technology to educate and engage patients and their loved ones, and no to asking the nurses to have to manage so many steps to make it happen.
What are your experiences with this technology and how do you see it growing moving forward? Do you have an example of how patient education succeeded and was easy to use for staff?
MDM Commercial Receives Supplier Legacy Award from Premier Inc.
Ponte Vedra Beach, FL, Jul 11, 2017 – MDM Commercial Enterprises Inc. announced today that it has received the Supplier Legacy Award from Premier Inc., a leading healthcare improvement company.
MDM was recognized for its long-standing support of Premier members through exceptional local customer service and engagement, value creation through clinical excellence, and commitment to lower costs.
“We are extremely proud to be selected for the Supplier Legacy Award for our work in the healthcare industry. This honor spotlights how MDM customers feel about our hard work for the past 26 years.,” said Lee Whittaker, President of Healthcare at MDM Commercial Enterprises Inc. “Our team strives every day to provide products and services that make healthcare facilities feel like a home away from home.”
“MDM has been supporting Premier members for years, offering valuable products and services that help to lower supply chain costs and improve operating efficiencies,” said Durral R. Gilbert, president of supply chain services, Premier. “They’ve also supported alliance members during periods of increased need at a local level. We’re honored to recognize them as a Legacy Award recipient.”
Legacy Award winners have tenure of more than three years as a Premier contracted supplier.
About Premier Inc.
Premier Inc. is a leading healthcare improvement company, uniting an alliance of approximately 3,750 U.S. hospitals and more than 130,000 other provider organizations. With integrated data and analytics, collaboratives, supply chain solutions, and advisory and other services, Premier enables better care and outcomes at a lower cost. Please visit Premier’s news and investor sites on www.premierinc.com.
About MDM Commercial Enterprises, Inc.
MDM Commercial Enterprises, Inc. is the country’s largest dealer of LG commercial products, specializing in delivering cost-efficient electronic, appliance, and technology solutions to the healthcare and hospitality industries. MDM’s Healthcare Division is a complete solutions provider of patient-focused equipment and network services for hospitals and healthcare facilities of all sizes. For more than two decades, MDM has provided healthcare customers with industry-leading customer service, worry-free project management, and the latest products and technology available. In addition to a complete line of in-room equipment, MDM also provides patient-focused hospital TV and patient education and entertainment systems, audio/video content, RF distribution, and digital satellite systems. As one of the nation’s largest healthcare grade display distributors, MDM partners with the leaders in technology to provide advanced solutions, competitive prices, and unrivaled customer service.
Interactive Patient Experience Solution Features Two Different Delivery Options
Ponte Vedra Beach, FL – (September 29, 2014) – MDM Healthcare is very excited to introduce “Journey”, patient engagement solution! The Journey solution allows all eligible providers and hospitals to send the right patient education content to patients and families directly to their smart phones, tablets or to their email in real time! What is available to patients while in the hospital and clinic, is also available at home. MDM’s Journey Solution’s ease of installation, stability and very low cost makes it the best option for true patient education and engagement!
The on-demand solution is channel based solution that can be navigated through two ways; the telephone system or through the pillow speaker. Both can be done from the patient’s bedside. The channel based option leverages the hospital’s existing cable infrastructure, which allows for easy setup and integration. The system also offers one or more scheduled play channels that focus on relaxation, general health, nutrition, or wellness content provided by the hospital.
The enhanced network based solution is navigated through the pillow speaker. This system allows for two-way communication between the patient and staff. There are no usage limitations and the solution is 100% scalable. The content can be delivered via RF over coax or network cabling utilizing Z-Band technology. Also, Electronic Health Record (EHR) integration is available with this Journey option.
Both solutions allow for staff to assign videos to a patient’s room and monitor usage at the patient level. The content is accessible in the hospitals, clinics or even in their homes. The solution provides hospitals with a means of delivering education, relaxation content and even entertainment options to the patient. Contact Heather Townsend, Vice-President of Patient Engagement at email@example.com or at (904) 716-6808 to learn more about Journey patient education and engagement solution by MDM Commercial.
Want to boost your hospital or healthcare facility’s quality of care, satisfaction scores and revenue? Pick up the phone and get connected with your community, say researchers with the American Hospital Association. Recent studies show that engaging community players can significantly boost not only your hospital’s image, but many of its operations as well.
A recent study shows that community support and engagement can lends big help in multiple ways, including raising funds for new programs, services and expansion projects, and gaining support for tax measures and hospital-wide changes. But the benefits go beyond fundraising and friend-raising.
Study results showed fewer medication errors, patient satisfaction scores and fewer rehospitalizations, particularly among Medicare patients, in hospitals that deeply engaged community members. And each of those benefits helps to reduce costs and improve a hospital’s image. A better image of course leads to more patients choosing your hospital for treatment of their health issues.
Among the ways that many hospitals engage community members is creating focus groups to help make decisions on issues including staffing, development of new services and outreach projects, and steering committees to implement and direct such initiatives.
How does your hospital connect with and engage community members for the benefit of your patients? Post your thoughts on the MDM Healthcare Facebook Fan Page.
MDM Healthcare is a proud sponsor of the One to Grow on Ultra Marathon, taking place tomorrow, January 28, 2012! The One to Grow On Ultra Marathon is an annual 55-mile run celebrating Wolfson Children’s Hospital and the sick and injured children in Northeast Florida and Southeast Georgia that the hospital has helped since its inception in 1955.
“Being based in Jacksonville Florida it’s very important for us to be involved with our local healthcare partners. But more importantly on a personal level, Wolfson’s Children’s was there for me and my wife with the birth of our 3 children and two surgeries. All of us at MDM are truly blessed to have such a world class facility in our backyard and we look forward to being involved in this great fundraiser for years to come!” – Steve Austin, President of MDM Healthcare
Please come out and join us to help support this great cause. For more information, please visit http://www.wolfson55.org/
“The Ronald McDonald House has been an important part of my life since my mother Patricia Austin formed the Advisory Board in the late 80’s. When I founded MDM in 1990, this was the first charity that my company became involved in. We began taking meals to the families and later donated TV’s for the new Ronald McDonald House on Children’s Way. MDM continues to cook dinners at the new facility and a few years ago all of our associates donated money to buy gift cards for the families at Christmas time. The people at Ronald McDonald House fill such a vital need in our community. They truly care for families in need with a warm and loving heart.” – Steve Austin, CEO of MDM Healthcare
This holiday season, MDM will once again be supporting families staying at the Ronald McDonald House by donating gift cards. These gift cards allow the children to pick something out for themselves and the adults to purchase things they need or holiday gifts for the children. For more information about the Ronald McDonald House, click here, and to make a donation to this wonderful cause, please click here. Happy Holidays to you and yours from all of us at MDM!
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At MDM Commercial, we strive to be true partners as we provide the equipment and services you need to keep your healthcare or hospitality facility running smoothly. Founded in 1990, we have decades of experience developing solutions that suit your unique needs, no matter how large or small your facility may be. You can count on us for:
A large catalog of products at competitive prices
Prompt and efficient equipment installation and setup
Ongoing account management and system maintenance
Knowledgeable professionals offering unsurpassed customer service