At MDM Lodging, our specialty is helping those in the hospitality industry create environments that will assure positive customer experiences, repeat visits and referrals. We’ve compiled a list of the top 10 must-have features for a great guest room.
Air conditioning: Guests make an initial judgment about a hotel room even before they get past the doorstep and see the entire room. They know immediately how it the room feels with the first step inside. To make sure your rooms offer maximum comfort, MDM Lodging offers GE Zoneline air conditioners featuring user-friendly digital controls that allow guests to easily customize the feel of their rooms, and electronic temperature limiting to help you keep energy costs of unoccupied rooms down.
Great bathroom: After assessing a room’s AC, the first thing guests typically do is check out the bathroom. Make sure they see a clean, well-lit bathroom with adequate water pressure and high-quality fixtures and toiletries.
Comfortable beds & bedding: Once past the bathroom, guests will want to test out the beds Goldilocks-style. This is where they’ll spend the majority of their time while in their guestrooms, so don’t skimp. Invest in top-quality mattresses, sheets and pillows. Extra points for pull-out trundles or sleeper sofas that provide extra sleeping room for those traveling with children.
Good lighting: Don’t stop at the overhead lights. Provide bedside and desk lamps plus nightlights that are easily reachable and located in predictable spots. There’s nothing like stumping your toe on a piece of furniture or wall in a dark, unfamiliar room to sour a visit.
Desk: They aren’t just for business travelers anymore. Virtually everyone brings along a laptop computer on trips to easily stay connected with family, friends and business associates. A sturdy, roomy desk with a lamp and easily accessible electrical and Ethernet plugs is essential. Best bet – place outlets just above desk level on the walls, so guests won’t have to get on their hands and knees to plug in.
Internet connection: Speaking of plugging in, today’s increasingly web-connected travelers expect hotel rooms to have fast, dependable Internet access. You can bet you’ll get an earful from guests who have trouble connecting.
Luggage rack: Don’t force your guests to place their luggage on the bed. It takes up bed space, forces them to move luggage between the bed and floor, and saves your bed covers from getting snagged or dirtied.
Cozy chair: Guests won’t want to spend all their room time in the bed. Provide a comfortable chair for relaxing, reading, watching TV or waiting for a traveling companion to finish preparing for an outing.
Chest of drawers: This is particularly helpful for guests who will stay for more than several days. It allows them a convenient place to store items they’ll use frequently during their stay and creates an at-home feel.
Hotel-grade televisions: Old fashioned CRT TV’s won’t cut it anymore. Modern travelers expect high-quality flat-screen, LCD or plasma television sets in even the most budget-minded hotels.
To make sure your guestrooms provide ultimate comfort and convenience, contact MDM Lodging. We specialize in providing essential hospitality equipment customized to your hotel or inn’s needs and at affordable prices. Call toll-free 800-359-6741.
It’s proven that hotels and inns that have high-quality hotel-grade televisions and TV programming systems enjoy a higher level of customer satisfaction than those that don’t. But does your hospitality facility have enough – and are they properly placed?
To get the full benefit of hotel TV systems, you should have hotel-grade flat-screen TVs placed in three locations, each serving different functions:
Behind the counter: Programming on your behind-the-counter hotel TV should act as a welcome and quickly answer a few of the questions that customers otherwise likely will ask your clerks. Great options are information on taxi and limousine services, airport terminal shuttles and services, in-house restaurants and menus, nearby restaurants, popular tourist attractions and points of interest, local activities and retailers.
Lobby: The lobby is a great place to educate hotel guests about the city or region they’re visiting. Segments should be slightly longer than those presented on your behind-the-counter TVs, but still short enough to watch fully in the time that they’ll likely be waiting for a traveling partner to complete registration, a valet to bring their vehicle, a taxi to arrive or a concierge professional to bring their luggage or other requested item. Lobby TVs are particularly useful for wearied travelers traveling with young children in tow, so be sure to include a few features that will appeal to younger audiences. Great programming choices include short segments on local news and weather, health and lifestyle tips and human interest stories.
Poolside, in-house restaurant or other relaxing area: Hotel guests enjoy longer programs in areas where they’ll be spending extended amounts of time, such as the swimming pool, an on-site restaurant or balcony resting areas. Half-hour travel and lifestyle shows are favorites, as are episodes of popular network or cable TV shows.
Guestrooms: This should be an obvious one. But many hotels miss the point by providing lower quality, older television sets. High-quality, flat-screen TVs with crisp pictures and optimal sound should be the only option considered for guestrooms, where customers likely will settle into bed with a movie after a long, busy day traveling or sightseeing.
Whether a hotel chain with dozens of locations, or a small bed-and-breakfast inn, hotel grade TV systems can significantly boost customer satisfaction and assure they’ll not only come back on their next visit to town, but refer you to friends and business acquaintances, too. To make sure your systems are top-notch, contact MDM Lodging at 800-359-6741 or via our convenient online email form.
MDM Commercial Enterprises, Inc., parent company of MDM Healthcare and MDM Lodging, is excited to announce that we have joined the Jacksonville Chamber of Commerce, known as Jax Chamber, as a Trustee Level member. Trustee membership is reserved for “top corporate and community leaders who play an integral role in the growth of our region’s business environment,” the Chamber’s website reads.
Since 1990, MDM Commercial has equipped lodging and healthcare facilities with custom, cost-efficient electronic, appliance and technology solutions including television systems, patient education systems, air conditioning, microfridges, ice machines, furniture, fixtures and more.
Jax Chamber is the top organization dedicated to driving quality economic growth in Northeast Florida and making the region the best place to work, live and play. We’re thrilled to be part of it all and look forward to making powerful connections and helping to create a more prosperous economy.
“The Ronald McDonald House has been an important part of my life since my mother Patricia Austin formed the Advisory Board in the late 80’s. When I founded MDM in 1990, this was the first charity that my company became involved in. We began taking meals to the families and later donated TV’s for the new Ronald McDonald House on Children’s Way. MDM continues to cook dinners at the new facility and a few years ago all of our associates donated money to buy gift cards for the families at Christmas time. The people at Ronald McDonald House fill such a vital need in our community. They truly care for families in need with a warm and loving heart.” – Steve Austin, CEO of MDM Healthcare
This holiday season, MDM will once again be supporting families staying at the Ronald McDonald House by donating gift cards. These gift cards allow the children to pick something out for themselves and the adults to purchase things they need or holiday gifts for the children. For more information about the Ronald McDonald House, click here, and to make a donation to this wonderful cause, please click here. Happy Holidays to you and yours from all of us at MDM!
“I just saw LG’s new EZSign digital signage solution and I’m blown away at how easy-to-use and affordable it is. This is a true High Definition Television that ships with the software to manage the signage message. This new product allows our hotel customers to create a message or revenue generating advertisement on their PC, download it onto a memory stick, plug it into the TV and your good to go. It’s that simple and the software is very user friendly! I’ve seen a lot of expensive solutions delivered over high-end monitors. This one is 1/5 the price and easy to use…a winning combination!” -Steve Austin, MDM Lodging CEO
To learn more about this Digital Signage Solution just call 800-359-6741.
What a season the Julington Creek Blue Thunder All Stars had this summer. After an amazing regular season, the team made it to the state championship and…WON! As one of the Blue Thunder All Stars sponsors, MDM couldn’t be more proud of the whole team and is pleased to have had the opportunity to help them achieve a widely successful season! Congratulations!
“This is Mikey Romano I play centerfield for the Julington Creek Blue Thunder All Stars team that Mr. Steve and MDM sponsored. This summer we were 23-1 and won the State Championship, woo hoo! It was so much fun for me and my team to go to Palm Beach and stay in a real neat hotel that had a waterfall inside of it. We stayed there almost a whole week. It rained every day but we had a great time, and the best part was winning the State Championship. We won the semi finals 6-1 and the Championship 13-0. We were all crying happy tears. My dad picked me up and I squeezed him real tight because he was our coach. Thank you MDM for helping us go on this great trip, Mikey Romano #17“
From all of us here at MDM, you are so welcome Mikey and team. Looking forward to many more winning seasons for the Julington Creek Blue Thunder All Stars!
Founded in 1990, MDM Commercial has become one of the nation’s most respected and successful equipment partners for the lodging sector. MDM has grown exponentially in the nearly two decades since its birth. With twin divisions in healthcare and lodging, the company is based in Ponte Vedra Beach, Florida, with regional offices throughout the United States.
At MDM, we’ve built our business and our reputation on a simple formula that combines superior customer service with the highest-quality products and aggressive pricing. We seek to attract and retain customers with whom we can build relationships.
Today, the MDM team is made up of experienced technicians, project managers, customer service professionals and sales representatives with proven ability to manage equipment installations for lodging facilities of any size. Members of our team have worked together for more than 18 years, and together we uphold our commitment to provide our customers with solutions made simple.
At MDM Commercial, we strive to be true partners as we provide the equipment and services you need to keep your healthcare or hospitality facility running smoothly. Founded in 1990, we have decades of experience developing solutions that suit your unique needs, no matter how large or small your facility may be. You can count on us for:
A large catalog of products at competitive prices
Prompt and efficient equipment installation and setup
Ongoing account management and system maintenance
Knowledgeable professionals offering unsurpassed customer service