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Patient Experience

The Patient Experience

In the competitive industry of healthcare, it’s important to stand out among your peers. With MDM Healthcare, we have a comprehensive solution and are a full solutions provider that is guaranteed to improve patient engagement in your healthcare facility! A critical component of any quality healthcare system includes the ability to provide an unsurpassed patient experience. Patient experience includes a variety of factors centered on delivering high-value interactions with patients, such as easy access to information, flexible communication with healthcare providers, and ongoing patient education when and where it is best for patients and all without adding steps in your nurses day.

The Journey Advantage

Journey offers solutions for patient education via television, Smart devices, email and patient portals all within the same care team workflow. Journey media and content can be viewed in the hospital, clinic or home. Using smart Cloud technology to offer easy access throughout the continuum of care as well as the benefit of decreasing the cost and footprint of hardware in your hospital, it is a win-win.

Patient Content

The Journey patient education library includes over 3000 videos and is available to all clients via our MDM Cloud-Based media system. Having one library provides health systems with a consistent patient education message that improves health literacy. Using Cloud technology to deliver patient education and patient engagement tools, gives hospitals the flexibility to prescribe and deliver education to the patient’s hospital bed as well as extend that delivery of education to associated clinics and pre/post-discharge to the personal devices.

MDM Commercial

MDM Commercial is a full solutions provider. One team delivers proven solutions for your in-room televisions, infrastructure, and all patient experience touch points. We constantly work to provide the best technology and the highest-grade software. If you would like to know more about our company or our products and services, please give us a call today at 800-359-6741.

Press Release: MDM Commercial Receives Supplier Legacy Award from Premier Inc.

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Peyton Manning joins Lee Whittaker (right), President of MDM Healthcare, at the Premier Breakthroughs Conference awards ceremony. MDM received the Supplier Legacy Award from Premier Inc., a leading healthcare improvement company.

MDM Commercial Receives Supplier Legacy Award from Premier Inc.

Ponte Vedra Beach, FL, Jul 11, 2017 – MDM Commercial Enterprises Inc. announced today that it has received the Supplier Legacy Award from Premier Inc., a leading healthcare improvement company.

MDM was recognized for its long-standing support of Premier members through exceptional local customer service and engagement, value creation through clinical excellence, and commitment to lower costs.

“We are extremely proud to be selected for the Supplier Legacy Award for our work in the healthcare industry. This honor spotlights how MDM customers feel about our hard work for the past 26 years.,” said Lee Whittaker, President of Healthcare at MDM Commercial Enterprises Inc. “Our team strives every day to provide products and services that make healthcare facilities feel like a home away from home.”

(left to right) Michael J. Alkire, Chief Operating Officer of Premier Inc., Lee Whittaker, MDM President of Healthcare, and Susan DeVore, President and CEO of Premier Inc. celebrate as MDM was honored with the Supplier Legacy Award on June 29, 2017.
(left to right) Michael J. Alkire, Chief Operating Officer of Premier Inc., Lee Whittaker, MDM President of Healthcare, and Susan DeVore, President and CEO of Premier Inc. celebrate as MDM was honored with the Supplier Legacy Award on June 29, 2017.

MDM accepted the award at Premier’s 2017 Breakthroughs Conference and Exhibition on June 29.

“MDM has been supporting Premier members for years, offering valuable products and services that help to lower supply chain costs and improve operating efficiencies,” said Durral R. Gilbert, president of supply chain services, Premier. “They’ve also supported alliance members during periods of increased need at a local level. We’re honored to recognize them as a Legacy Award recipient.”

Legacy Award winners have tenure of more than three years as a Premier contracted supplier.

About Premier Inc.

Premier Inc. is a leading healthcare improvement company, uniting an alliance of approximately 3,750 U.S. hospitals and more than 130,000 other provider organizations. With integrated data and analytics, collaboratives, supply chain solutions, and advisory and other services, Premier enables better care and outcomes at a lower cost. Please visit Premier’s news and investor sites on www.premierinc.com.

About MDM Commercial Enterprises, Inc.

MDM Commercial Enterprises, Inc. is the country’s largest dealer of LG commercial products, specializing in delivering cost-efficient electronic, appliance, and technology solutions to the healthcare and hospitality industries. MDM’s Healthcare Division is a complete solutions provider of patient-focused equipment and network services for hospitals and healthcare facilities of all sizes. For more than two decades, MDM has provided healthcare customers with industry-leading customer service, worry-free project management, and the latest products and technology available. In addition to a complete line of in-room equipment, MDM also provides patient-focused hospital TV and patient education and entertainment systems, audio/video content, RF distribution, and digital satellite systems. As one of the nation’s largest healthcare grade display distributors, MDM partners with the leaders in technology to provide advanced solutions, competitive prices, and unrivaled customer service.

MDM Commercial and LG Electronics USA Partner with Ronald McDonald House of Jacksonville

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JACKSONVILLE, Fla. (Nov. 30, 2016) – MDM Commercial Enterprises, Inc., and LG Electronics USA (LG) are making a difference for families supported by Ronald McDonald House Charities (RMHC) of Jacksonville, which serves as a “home away from home” for families while their children receive needed medical care.
LG and MDM Commercial provided and installed 52 super-slim direct-backlit LED TVs, valued at $45,000, to RMHC of Jacksonville. The commercial-grade 42-inch class LG TVs have been placed in guest suites at the newly renovated and expanded Ronald McDonald House. MDM Commercial also donated and installed a DirecTV Headend and Z-Band Distribution System, valued at $50,000.

“We at MDM Commercial are grateful for the opportunity to partner with LG Electronics USA in support of RMHC of Jacksonville,” said MDM Commercial Enterprises CEO and Owner Steve Austin. “Our organization values the RMHC mission of providing the comforts of home to families while they are caring for their children receiving life-saving medical treatments. We hope these outstanding products will bring them comfort in their time of need.”

MDM Technicians work on the DirecTV DRE system at Ronald McDonald House Jacksonville.
MDM Technicians install the DirecTV DRE system at Ronald McDonald House Jacksonville.

Based in Ponte Vedra Beach, MDM Commercial Enterprises, Inc. has equipped lodging and healthcare facilities since 1990. MDM is one of the country’s largest dealers of LG commercial displays. The company has supported RMHC of Jacksonville through donations and volunteer efforts for nearly 20 years. MDM Commercial previously provided 30 televisions for use in the existing guest bedrooms at the Ronald McDonald House.

Michael Kosla, Vice President, Hospitality, LG Electronics USA, called the Ronald McDonald House of Jacksonville “a comforting, nurturing environment for families, which we at LG are proud to support with our trusted partner MDM Commercial. We hope that the little things, like these LG TVs, help make parents feel right at home, while focusing on what really matters, the health and well-being of their children.”

MDM Commercial Enterprises, Inc. and LG Electronics USA were recently honored at the annual Ronald McDonald House Charities 2016 Awards of Excellence in Chicago. The event recognizes individuals, donors, corporate donors and the medical community for their outstanding contributions to the well-being of children. From left to right, MDM Commercial Enterprises CEO Steve Austin, Laurie Austin, Carol Kosla, RMHC of Jacksonville Development Director Carol Harrison, LG Electronics USA Vice President of Hospitality Sales Michael Kosla and RMHC of Jacksonville Executive Director Diane Boyle.
MDM Commercial Enterprises, Inc. and LG Electronics USA were recently honored at the annual Ronald McDonald House Charities 2016 Awards of Excellence in Chicago. The event recognizes individuals, donors, corporate donors and the medical community for their outstanding contributions to the well-being of children.
From left to right, MDM Commercial Enterprises CEO Steve Austin, Laurie Austin, Carol Kosla, RMHC of Jacksonville Development Director Carol Harrison, LG Electronics USA Vice President of Hospitality Sales Michael Kosla and RMHC of Jacksonville Executive Director Diane Boyle.

“MDM Commercial and LG Electronics USA have been incredibly generous in helping us further our mission to provide the comforts of home to families in need,” said Diane Boyle, Executive Director, RMHC of Jacksonville. “We are grateful to have the support of Mr. Steve Austin and LG as our community partners, and we appreciate that they share our dedication in providing comfort to our precious families.”
For more information, visit www.rmhcjacksonville.org.

Guest Room at the Ronald McDonald House Jacksonville.
Guest Room at the Ronald McDonald House Jacksonville.

About Ronald McDonald House Charities® of Jacksonville

Ronald McDonald House Charities (RMHC) of Jacksonville serves as a “home away from home,” providing lodging, meals, transportation and a community of compassionate care to families who need to be near a hospital for their child’s treatment. Supporting five local hospitals, RMHC of Jacksonville serves more than 1,100 families a year. In addition to its core program, the Ronald McDonald Family Room® at Wolfson Children’s Hospital provides a place of respite for more than 25,000 visitors a year. Ronald McDonald House Charities of Jacksonville continues to serve the growing number of children and families who need its programs as the world-class pediatric services offered in Northeast Florida expand. Ronald McDonald House Charities of Jacksonville has a 4-star rating from Charity Navigator, the largest independent charity evaluator in the United States. To learn more about RMHC of Jacksonville, visit www.rmhcjacksonville.org or call (904) 807-HOME.

MDM Commercial Builds Community with Beaches Habitat for Humanity

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Atlantic Beach, FL – (Nov 3, 2016) – MDM Commercial recently partnered with Beaches Habitat for Humanity to sponsor a home for a local family in Atlantic Beach, FLA. The family took ownership of the completed home in October and are grateful for this fresh start, as well as the additional support services they will receive as members of the OceanGate development.

Steve Austin, CEO and Owner of MDM Commercial, is thankful to be able to give back to the community by providing a home for a deserving family. “We at MDM Commercial appreciate our blessings and want to share our gratitude by giving back to those that are less fortunate. With that in mind, we gathered our MDM team and headed to Atlantic Beach to help the Beaches Habitat for Humanity build one of their new OceanGate homes,” said Austin. “We found the experience rewarding and are proud to partner with such an outstanding organization.”

Beaches Habitat dedicated this home, along with eleven others on Saturday, October 22, 2016. The occasion also marked the completion of Beaches Habitat’s 300th home since the affiliate began building in the Jacksonville Beaches more than 25 years ago. To read more about the New Home Construction program, please click here http://www.beacheshabitat.org/our-programs/build-programs/.

MDM Commercial builds community with Beaches Habitat for Humanity.
MDM Commercial builds community with Beaches Habitat for Humanity.

Beaches Habitat for Humanity is a nonprofit, ecumenical Christian housing ministry dedicated to eliminating substandard housing in Jacksonville’s Beaches. As an affiliate of Habitat for Humanity International, Beaches Habitat for Humanity works in partnership with local families and volunteers to build and rehabilitate simple, decent homes for qualified families in need. Recognizing the importance of education and its significant impact on one’s quality of life, Beaches Habitat also offers college scholarships, after-school tutoring and rewards for academic excellence for our partner families.

MDM Commercial Enterprises, Inc. has equipped lodging and healthcare facilities since 1990. As the country’s largest dealer of LG commercial products, MDM specializes in delivering cost-efficient electronic, appliance and technology solutions. MDM has the inventory to deliver lodging and hospitality products with consulting, installation and customer support all in one convenient package.

For more information on MDM Commercial, please visit us at www.mdmcommercial.com. Please direct any questions to Meredith Fordham Hughes, Director of Marketing, at meredith.fordham@sociusinc.com or by phone at (800) 359-6741 ext.116.

Inspira Health Network, MDM Healthcare Announce Patient Education Partnership

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FOR IMMEDIATE RELEASE
Contact: Rob Weber – (800) 359-6741


Inspira Health Network, MDM Healthcare Announce Patient Education Partnership

MDM’s Journey Interactive Patient Experience Solution Installed at all Inspira Health Network Medical Centers


Ponte Vedra Beach, FL – (February 9, 2016) – 
MDM Healthcare is proud to announce a partnership with Inspira Health Network utilizing the Journey Patient Experience Solution in all of their Medical Centers. With a combined 600+ patient beds throughout the Vineland, Woodbury and Elmer campuses, the Journey solution will provide Inspira Health Network a with powerful tool to enhance their ongoing efforts to inform and educate their patient population.

All three facilities use the Journey Prescribed On-Demand Patient Experience Solution. The On-Demand system leverages the hospital’s existing cable infrastructure, which allows for easy setup and integration. The system also offers one or more scheduled play channels that focus on relaxation, general health, nutrition, or wellness content provided by MDM Healthcare’s content partners.

Tom Pacek, Chief Information Officer at Inspira Health Network said the Journey solution has had a positive impact on patients at each of the facilities. “The ease of use has been one of the biggest positives with our patients,” said Pacek. “The education and entertainment content are fantastic and very user friendly. We as a health system are very happy with the Journey system.”

The solution allows for staff to “prescribe” patient education videos to a patient’s room and monitor usage at the patient level. The content is accessible in the hospitals, clinics and can also be sent home to the patient or family member via email and/or their smartphone. The solution provides hospitals with a means of delivering education, relaxation content and entertainment options for the patient.

MDM Healthcare is a national technology company specializing in healthcare television equipment, television distribution networks and programming, and Patient Experience solutions. Headquartered in Ponte Vedra Beach, Florida, MDM Healthcare serves many healthcare providers throughout the United States. MDM designs, provides hardware and installs high-end healthcare solutions. MDM is known for the quality of its technology, overall reliability and the exceptional standard of its customer service. For more information on the Journey Patient Experience solution, please visit our website at www.mdmhealthcare.com or contact Heather Townsend, Vice President of Patient Engagement at heather.townsend@sociusinc.com or (904) 716-6808.

MDM Healthcare Receives Innovative Technology Designation from Novation For Journey Patient Experience Solution

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Ponte Vedra Beach, FL – (January 6, 2016) – MDM Healthcare announced its Journey Patient Experience Solution has received Innovative Technology designation from Novation, the leading healthcare services company that serves the more than 100,000 members and affiliates of VHA Inc., UHC, Children’s Hospital Association, and Provista. The designation was based on reviews of the Journey Patient Experience Solution by hospital experts who attended Novation’s Innovative Technology Expo in November. The annual event provides medical technology suppliers the opportunity to demonstrate their product and gain direct feedback from onsite clinical experts and health care providers on the impact their products may have on improving clinical care, safety, or benefits to organization’s care and business models.

MDM’s Journey Patient Experience Solution offers scalable and affordable interactive solutions which provide the ultimate patient experience. The Journey solution provides care teams with the ability to educate patients in a consistent and effective manner as well as documentation that can be inserted into the patient’s health record. Journey seamlessly sends patient education and engagement tools to the patient or family members email and/or smart phone devises for real time access pre and post discharge.

MDM’s Chief Executive Officer Steve Austin explained the importance of this designation. “As a long standing supplier with Novation, the Innovative Technology designation for our Journey Patient Experience Solution is significant for MDM as we continue to evolve in the ever changing healthcare market,” Austin said. “This designation reinforces our commitment as a company to continue to look at new technology in the healthcare space to better provide for our customers.”

“Novation is committed to providing the members we serve with leading-edge technologies that deliver new clinical and operational benefits from what is currently available in the market today,” said Debbie Archer, director of procurement and leader of the Innovative Technology program for suppliers. “After reviewing MDM Healthcare and the Journey solution at our annual Innovative Expo, the hospital experts who attended agreed the product offers unique and incremental benefit over other products available on the market today, and recommended it for the Innovative Technology designation.”

Since 2003, more than 2000 new and innovative products and technologies have been submitted through the Novation Innovative Technology program. Novation works with member-led councils and task forces to identify and review potentially innovative products. If it is determined that a product is innovative, a contract may be awarded outside of Novation’s competitive bid cycle.

To learn more about Novation’s Innovative Technology program and other Novation programs, visit www.novationco.com/expertise/technology.

For over 25 years, MDM Healthcare has provided hospitals and healthcare systems with technology solutions. To learn more, please visit our website at www.mdmhealthcare.com. MDM Healthcare, Solutions Made Simple!

MDM Commercial Sponsors Beaches Habitat for Humanity Home

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Family of four to take ownership this fall

Atlantic Beach, FL – (July 20, 2015) – MDM Commercial has teamed up with Beaches Habitat for Humanity to sponsor a forever home for a local family of four in Atlantic Beach, Florida. The home is in the final stages, and the family will take ownership of it this fall. Janet Bosch, her daughter and two grandchildren are thrilled and grateful. The home is one of several that are being sponsored by local businesses.

As a business owner in the area, MDM Commercial’s CEO, Steve Austin, is thankful to be able to give back to the community by providing a home for a deserving family. “As a business community, it is our duty as business owners to reinvest money into this area, Austin said. We at MDM are excited for Janet and her family and can’t wait to be there when they move in. We are just thankful to be a part of such a great cause.” MDM is looking at potentially sponsoring another home this winter.

Beaches Habitat for Humanity’s CEO, Donna Rex added, “We are grateful for the generous financial support of MDM Commercial and the volunteer time of the company’s staff to change the lives of Janet and her family. Beaches Habitat could not have provided this home without the assistance of Mr. Austin and MDM.”

Beaches Habitat for Humanity is a nonprofit, ecumenical Christian housing ministry dedicated to eliminating substandard housing in the eastern half of Duval County, FL including the Jacksonville Beaches. As an affiliate of Habitat for Humanity International, Beaches Habitat partners with local families and volunteers to build and rehabilitate simple, decent homes for qualified families in need. Recognizing the importance of education in breaking the cycle of poverty, the organization also offers college scholarships, after-school tutoring, mentoring and rewards for academic excellence for the partner families.

For more information about Beaches Habitat for Humanity, please visit their website at www.beacheshabitat.org. For more information on MDM Commercial, please visit us at www.mdmcommercial.com/. If you have any questions about this release, please contact Rob Weber, Director of Marketing, at rob.weber@sociusinc.com or by phone at (904) 241-2340

MDM Commercial and LG Provide Televisions for K-9’s for Warriors

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Companies come together to help out our nations heroes

 

Ponte Vedra Beach, FL – (April 30, 2015) – MDM Commercial and LG Electronics provided some much needed equipment for the brand new K-9’s for Warriors facility grand opening. The companies, working in conjunction, provided 25 – 42” televisions, mounting brackets and installation as a donation for the new temporary home for some of our nations heroes. The televisions and brackets were installed by Ralph Johnson, owner of Johnson Installations. The new K-9’s for Warriors center grand opening recognized many of the generous donations provided by the community.

The new K-9’s for Warriors facility will house almost 70 dogs and will allow for 16 veterans to stay on site in temporary housing for 3 weeks while they get to know their service dog. The program is designed to help veterans suffering from Post-Traumatic Stress Disorder (PTSD). The new location is more than 4 times the size of the old location, which will allow for more veterans to receive assistance faster.

Helping out a program like K-9’s for Warriors is something that MDM Commercial’s CEO, Steve Austin, feels is just a small token of appreciation for the sacrifice these men and women have given for our freedoms. “These heroes have done so much for us, and when there is an opportunity to give something back, we were more than happy to help out,” said Austin. MDM Commercial is just a short 7 miles away from the new facility.

For more information about K-9’s for Warriors, please visit their website at www.k9sforwarriors.org. Learn more about MDM Commercial Healthcare and Lodging Solutions here. If you have any questions about this release, please contact Rob Weber, Director of Marketing, at rob.weber@sociusinc.com or by phone at (904) 241-2340

MDM Healthcare Launches Journey Patient Experience Solution

Journey - Patient Education & Engagement Solution

Interactive Patient Experience Solution Features Two Different Delivery Options

Ponte Vedra Beach, FL – (September 29, 2014) – MDM Healthcare is very excited to introduce “Journey”, patient engagement solution! The Journey solution allows all eligible providers and hospitals to send the right patient education content to patients and families directly to their smart phones, tablets or to their email in real time! What is available to patients while in the hospital and clinic, is also available at home. MDM’s Journey Solution’s ease of installation, stability and very low cost makes it the best option for true patient education and engagement!
The on-demand solution is channel based solution that can be navigated through two ways; the telephone system or through the pillow speaker. Both can be done from the patient’s bedside. The channel based option leverages the hospital’s existing cable infrastructure, which allows for easy setup and integration. The system also offers one or more scheduled play channels that focus on relaxation, general health, nutrition, or wellness content provided by the hospital.

The enhanced network based solution is navigated through the pillow speaker. This system allows for two-way communication between the patient and staff. There are no usage limitations and the solution is 100% scalable. The content can be delivered via RF over coax or network cabling utilizing Z-Band technology. Also, Electronic Health Record (EHR) integration is available with this Journey option.

Both solutions allow for staff to assign videos to a patient’s room and monitor usage at the patient level. The content is accessible in the hospitals, clinics or even in their homes. The solution provides hospitals with a means of delivering education, relaxation content and even entertainment options to the patient. Contact Heather Townsend, Vice-President of Patient Engagement at heather.townsend@mdmcommercial.com or at (904) 716-6808 to learn more about Journey patient education and engagement solution by MDM Commercial.

 

October is Health Literacy Month!

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October is Health Literacy Month! Improving communication within each health care organization by opening up communication with patients and families is the beginning step to achieving better health outcomes, decreasing readmission’s, improving patient satisfaction, enhancing brand and truly helping doctors and nurses to have improved relationships with their patients.

Looking to reach every patient with the right information at the right time, in the best format for that patient, at the correct learning level is not an easy thing to do, but using technology can work to improve health literacy significantly! It is a way to consistently and effectively allow there to be an extension of each care provider as long as the education provided is the right patient education.

Content is king! Using video based education video that is less than 5 minutes in length, uses first person voice, is engaging, accurate, uses the teach back method, is culturally relevant, is very specific to the current diagnosis, condition, procedure/treatment and pre/post operative care, and is able to be delivered to patients while in the hospital, clinic, physicians office and to the patients home are all keys to reaching patients throughout the continuum of care. Technology allows for this happen, it allows for the patient to repeat the education as often as necessary and to share their education with their family, care givers and loved ones.

This is a tall order to fill, but MDM Commercial has the solution and together, can enhance patients and families health literacy.